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2014/09/24
 
 

Shipments

 

We provide free delivery if the shipment order revenue is greater or equal to HKD 200.  If the order revenue is less than HKD 200, delivery charges of HKD 30 applies. 

For single item with over 12.5 kgs, heavy charge applies.

 

Choosing a Shipping Method

When will my order be shipped?
Do you have Saturday delivery?
What shipping methods are available?
What are my choices for backorder preferences?

International Shipping

Do you ship outside of Hong Kong?

Special Handling and Charges

What should I do if product is damaged in shipment?

Using Order Notes

What are order notes?
Where will my notes appear?

 

When will my order be shipped?

Your order will be despatch from the warehouse the same day when you order on or before 12 pm.  Order after the cut-off time will be processed next day. 

Expected delivery lead time is next working days if the inventory is within the Asia Pacific warehouse.  If the inventory is in United Kingdom or United States, the expected delivery lead time is 5-7 working days.

(Please note: Orders on credit review may take longer to process.)

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When do you ship orders received on Saturday or Sunday?

Orders received on Saturday or Sunday will be shipped the next business day.

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Do you have Saturday delivery?

No, not at this time.

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What are my choices for backorder preferences?

For backorder preferences, you may choose from the following:

  • Backorder allowed - We'll ship in-stock items immediately and place any out-of-stock items on backorder. Backordered items will be shipped as they become available. Therefore, your order may arrive in single or multiple shipments.
  • Ship order complete - If any items in your order are out of stock, we'll hold your order until all items become available. Your order will arrive in one shipment.

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Do you ship outside of Hong Kong?

No. We only ship to destinations within Hong Kong.

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What should I do if product is damaged in shipment?

Our merchandise is carefully packed for shipment by our distribution centres, or is pre-packaged by our suppliers in compliance with carrier requirements. However we realise that shipment damage may occur in spite of these precautions.

Please check all shipments when they are delivered for shortages or external signs of damage. If you find a problem, please contact our customer service department If containers in your shipment appear damaged, you should immediately unpack them and inspect the contents. If there is damage, please contact our customer service department. Even if the containers in your shipment appear undamaged, you should still unpack and examine them as soon as possible. If you find concealed loss or damage, immediately contact our customer service department. Please do not dispose of any containers or packing material before any carrier inspection.

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What are order notes?

Order notes let you attach information to your order for use by you and your company. They will appear on all correspondence regarding your order. As you checkout, the shipping page has a field named "Order Notes", enter your notes into this field to take advantage of this feature.

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Where will my notes appear?

Order notes will appear on all correspondence regarding your order for use by you and your company.

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