Cancel an Order
Need to cancel an order? We pride ourselves on processing and sending customer orders fast. So once an order is placed, in most cases our fulfilment systems will have your items picked, packed and sent for delivery within minutes. This means you will need to call our customers support team on +852 2268 9888 if you have placed an order that you wish to cancel. The exception to this is items that are on backorder and not marked as non-cancellable where there may be more time to cancel - in this case please email hk-sales@element14.com.
- Email customer service: hk-sales@element14.com
- Call customer service: +852 2268 9888, 9:00am - 6:00pm, Monday - Friday
Viewing & Changing Orders
Q: Where is my order?
A: You can see your most recent orders on the Order Status & Tracking page. There may be times where an order just placed may not immediately appear until the order request has been fully processed by our business systems. If there is a problem with the order, you will generally be contacted by our customer support team.
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Q:Can I speak to someone about an order I have placed?
A:
- Try our live support 9:00am - 6:00pm, Monday - Friday
- Email customer service: hk-sales@element14.com
- Call customer service: +852 2268 9888, 9:00am - 6:00pm, Monday - Friday
- Email technical support: hk-technical@element14.com
- Call technical support: +852 2268 9878 , 9:00am - 6:00pm, Monday - Friday
Q:How do I track my order?
A: Simply log in and go to the Order Status & Tracking section under My Account. The most recent order should be listed first. The tracking number (if available) will be displayed in the order tracking column. Note: some delivery methods may not provide tracking information.
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Q:What should I do if product is damaged in delivery?
A: Our merchandise is carefully packed for delivery in our distribution centres, however we do realise that delivery damage may occur in spite of these precautions. If any damage occurs please contact our customer support team on +852 2268 9888 or email us at hk-sales@element14.com.
Q:Can I cancel an order?
A:Due to the efficiency of the Internet ordering process, it may not be possible to prevent the delivery of items once an order has been placed. However you can request a return for eligible items by using our Return a Product Request Form.
Q:How do I get a copy of an invoice?
A: You can view and print invoices from the Order Status & Tracking page. If you need a paper copy to be sent, go to the request an invoice form and follow the instructions provided.
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Q:How do I expedite an order?
A:Due to the efficiency of the Internet ordering process, it may not be possible to expedite the delivery of items once an order has been placed. However, you may call our customer support at +852 2268 9888, 9:00am - 6:00pm, Monday - Friday to see if the order can be expedited.