Cancel an Order
Need to cancel an order? We pride ourselves on processing and sending customer orders fast. So once an order is placed, in most cases our fulfilment systems will have your items picked, packed and sent for delivery within minutes. This means you will need to call our customers support team on +852 2268 9888 if you have placed an order that you wish to cancel. The exception to this is items that are on backorder and not marked as non-cancellable where there may be more time to cancel - in this case please email firstname.lastname@example.org.
- Email customer service: email@example.com
- Call customer service: +852 2268 9888, 9:00am - 6:00pm, Monday - Friday