Opening and paying on an account
You can submit orders to be invoiced to your business address by paying on account.
If you already have a credit terms account open with us, you can place your order online by simply selecting the appropriate account number for the specific payment type. If this is your first purchase online, your offline account will be matched when you register and checkout with your first online order.
You can request a new trade account. Trade Accounts will be approved for applicants with acceptable credit ratings. Terms of payment are net30 days. Please allow 24 hours to process open account applications with your first order. There will be a service charge on all returned checks.
You can also contact us to set up an account.
Email customer service: email@example.com
Call customer service: +852 2268 9888, 9:00am - 6:00pm, Monday - Friday
Settlement of Accounts
Accounts can be settled either by check or electronic transfer. Please allow some time for transactions to be processed.
- Try our live support 9:00am - 6:00pm, Monday - Friday
- Email customer service: firstname.lastname@example.org
- Call customer service: +852 2268 9888, 9:00am - 6:00pm, Monday - Friday
Expected delivery lead time is the next working day if the inventory is within the Asia Pacific warehouse. Items being transferred from other global warehouses may require additional time for delivery.
(Please note: Orders on credit review may take longer to process.)
Backorder allowed - We'll deliver in-stock items immediately and place any out-of-stock items on backorder. Items on backorder will be delivered as they become available. Therefore, your order may arrive in single or multiple deliveries.
Deliver order complete - If any items in your order are out of stock, we'll hold your order until all items become available. Your order will arrive in one delivery.
- a-z, A-Z, 0-9
- All punctuations and most special characters except ‘|’ & ‘\’ (Note: fields such as post codes, phone numbers etc. will not accept special characters)
- Bullet point for multi-byte characters
There are a few products, however, that we cannot discount because of franchise agreements with the manufacturer. The promotional price will not be applied to those products. You'll only see the standard price.
Discounts cannot be stacked. If you are receiving a promotional discount you will not get other discounts such as corporate service agreement or website specific discounts. Different discounts take precedence depending on your company's agreement with element14.
Some organisations allow their buyers to use the same card for purchases. If a previous user removes the right for the card to be stored, we will no longer be able to store the card. Simply re-enter the card details and select to store the card for future use.